Frequently Asked Questions

We want you to have a smooth, easy, and fun experience at FrugalFlower, and are here to help.

Following, please find a list of FAQS regarding our website.

If we have not answered your question with with the information provided below, please contact us via email at [email protected], or call our customer support number at 800-582-4390, and we will be more than happy to assist you.

Yes. The owners of FrugalFlower have been florists for over 25 years, with multiple retail locations, a fresh flower importing company, and a wholesale division (selling to other florists nationwide). They are longtime florist members of Teleflora, FTD, and Bloomnet, while they have proudly served their community with beautiful, fresh and extraordinary floral arrangements, plants and gourmet baskets- deeming them to be a local favorite for many years.

Upon ordering you will receive a confirmation email containing a tracking number and your receipt. Just click on the link in your email and you will be able to check on the status of your delivery. Once your floral gift has been delivered, we will update you via email.

Yes. During non-Holiday periods, you may amend your order 48 hours prior to delivery.

Yes. During non-Holiday periods, you may cancel your order 48 hours prior to delivery.

Yes. You can always call us with an order at 800-582-4390 and we will help you select an appropriate floral gift for your occasion.

Please fill out the special request section on your order. All flower arrangements are custom made by hand, so we will review your special requests and do everything we can to fulfill them. If we have any questions, we will contact you for clarification.

If you believe that your order was not delivered please contact us at Customer Care and we will be happy to help! Contact via telephone: 800-582-4390, or email: [email protected]

We will always do our very best to exceed your expectations for our floral arrangements and match the picture on our website. Occasionally, substitutions of certain flowers may be necessary to create your bouquet due to the freshness or availability of those flowers. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal or better value. In single-flower arrangements, such as an all rose bouquet or orchids, we will make every attempt to match the flower type, but may need to substitute with another color to ensure quality and freshness.

If you are dissatisfied with the products you receive, please contact our customer service department - we are happy to help!

For most delivery days of the year, the charge is only $14.99. The international fee is higher.

We accept orders from anywhere in the world, for delivery to anywhere in the where that we have an affiliate.

Yes- We have affiliates around the world.

When you order, you can easily choose from the available delivery dates for your chosen floral gift. All of the products on our website are available for delivery Monday through Saturday, unless the pickup or delivery date falls on a major holiday. For Monday through Saturday delivery, orders must be placed before 1 pm in the recipients time zone. International orders may take two or more days to deliver.

If this is a florist van Delivered product, we will handle your gift in a seasonally-appropriate manner.In most cases, the delivery driver will knock or ring the bell, and if there is no answer, will leave the product somewhere safe at the delivery location.

Most flower arrangements are delivered between 10:00 am and 5:00 pm.